Terms & Conditions

Terms & Conditions

Welcome to E12 Chicken & Pizza. By accessing our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully before using our services.

1. Orders

All orders placed through our website, by phone, or in-store are subject to availability and acceptance. Once your order is confirmed, we will begin preparing it as quickly as possible to ensure the best quality and freshness.

2. Pricing & Payments

All prices listed on our website are in GBP (£) and include applicable taxes where required. Prices may change without prior notice. Payment can be made using the available payment methods provided on our website or in-store.

3. Delivery & Collection

Delivery times are estimates and may vary depending on demand, traffic, or weather conditions. We always aim to deliver orders as quickly as possible. Customers choosing collection are responsible for picking up their order at the agreed time.

4. Cancellations & Refunds

Orders may only be cancelled if preparation has not yet started. Once the food preparation begins, cancellations may not be possible. Refunds, if applicable, will be processed according to our refund policy.

5. Loyalty Points & Membership

Customers may earn loyalty points when ordering through our website. These points can be redeemed for discounts on future orders. We reserve the right to modify or cancel the loyalty program at any time without prior notice.

6. Food Quality & Allergies

We use high-quality ingredients and follow strict hygiene standards. However, our kitchen handles various ingredients, and we cannot guarantee that dishes are completely free from allergens. Customers with food allergies should contact us before placing an order.

7. Website Usage

You agree to use our website only for lawful purposes. Any misuse, fraudulent activity, or attempts to disrupt the website may result in restricted access.

8. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page.

9. Contact Information

If you have any questions regarding these terms and conditions, please feel free to contact us through our website or visit us in-store.